Frequently Asked Questions
Quick answers to the most common questions. Still stuck? Contact us and we’ll get back to you within one business day.
Is there a minimum order quantity?
No global minimum — most products can be ordered in any quantity. Some items may have their own minimum which is shown on the product page. Volume discounts kick in automatically at higher quantities; you can see the per-piece price drop in the price-break table on each product page.
How long does an order take?
Production time varies by product (typically 5–10 business days after artwork is approved). Each product page shows its production estimate; UPS Ground transit days are added on top of that based on the destination ZIP. You'll see the combined estimate at checkout.
How is shipping calculated?
Shipping is quoted in real time at checkout based on your destination ZIP and the order weight. We ship UPS Ground by default, with 3 Day Select, 2nd Day Air, and Next Day Air options for faster delivery. The shipping picker shows the price for each option before you pay.
What logo file formats do you accept?
We accept AI, BMP, EPS, GIF, JPEG, JPG, PDF, PNG, SVG, TIF, TIFF, WEBP files up to 100 MB. For best results, send a vector file (SVG, AI, EPS, or PDF) — they scale to any size without losing quality. High-resolution PNG or JPG works for most jobs too; for embroidery, plan on at least 300 DPI at the print size.
Where can my logo go on the garment?
Standard placements include front (full chest), back (full back), left chest, right chest, left sleeve, and right sleeve. You can also pick combo placements like front + back or chest + sleeve. The product page shows every placement available for that specific garment.
What if I don't have a logo or my file is low quality?
Reach out via the contact page and we'll help. We can often vector-trace a low-res image, but quality varies. If you don't have a logo at all yet, we recommend getting one designed first — a sharp logo is what you'll be wearing for years.
What sizes do you carry?
Standard adult sizes from XS through 4XL on most items. Some products carry youth sizes too. Sizes 2XL and up usually have a small upcharge per piece — shown next to the size on the product page so there are no checkout surprises.
Do I need an account to order?
Yes. Creating an account lets you re-order, save designs, and manage shipping addresses for repeat orders to job sites. Signup is free and takes about 30 seconds.
Can I re-order a previous job?
Yes. From your account's order history, click any past order and use the Reorder button — it pre-populates the cart with the same product, color, logo placement, and uploaded logo. Update the quantities and check out.
How does payment work?
Checkout runs through Stripe and accepts all major credit and debit cards. Your card details never touch our servers — Stripe handles the entire payment flow on a PCI-compliant page.
Is sales tax applied?
Sales tax is calculated at checkout based on your shipping address. The exact amount shows up in the order summary before you submit.
Do you offer returns or exchanges?
Branded apparel is custom-made for your order, so we can't accept returns on items that printed correctly. If there's a problem with the print or the garment (wrong size shipped, defective garment, misprinted logo), contact us within 14 days and we'll make it right.
Can I get a custom design done?
Custom design services aren't currently offered through the site — we focus on placing your existing logo on the gear. If you need design help, contact us and we can refer you to a designer.
Who do I contact for help?
Reach out through the contact page and we'll get back to you within one business day. For order-specific questions, sign in and use the support link on the order detail page so we have your order info in front of us.